Terms & Conditions

Last Updated: 29 September 2026
Store Name: eSale Hub

Welcome to eSale Hub. These Terms & Conditions explain the terms that apply when you access our website or purchase products from our online store.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About eSale Hub

eSale Hub operates an online store offering products for purchase through our website.

We aim to provide accurate product information, pricing, availability, and customer service. However, product availability and information may change from time to time.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However:

• Product colours may appear slightly different depending on your device or screen settings.

• Product dimensions and measurements may be approximate unless otherwise stated.

• Product availability may change without notice.

• If a product is used, refurbished, open-box, or otherwise not new, this will be stated in the product listing where applicable.

If you need additional information about a product before purchasing, please contact us.

3. Prices and Payment

All product prices are displayed in British Pounds (GBP/£) unless otherwise stated.

Any applicable taxes or charges will be displayed during the purchasing process where required.

We accept the payment methods displayed at checkout. Payments are processed through the relevant payment provider.

An order is not considered accepted until payment has been successfully processed and we have confirmed the order.

We reserve the right to correct obvious pricing or listing errors. If an order has been placed using an obviously incorrect price, we may contact you before processing the order or cancel the order and provide a full refund.

4. Order Acceptance and Cancellation

After placing an order, you will normally receive an order confirmation.

We may cancel an order in circumstances including:

• The product is unavailable.

• There is an obvious pricing or product information error.

• We are unable to process the payment.

• We have reasonable grounds to suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will refund the amount paid using the original payment method where possible.

5. Shipping and Delivery

Orders are normally processed within 1–2 business days after successful payment, unless a different processing time is stated on the product page.

Delivery times depend on the destination, delivery service, and other circumstances.

Where tracking is available, tracking information may be provided after dispatch.

Customers are responsible for providing a complete and accurate delivery address.

We will take reasonable steps to assist with delivery issues. However, delivery may sometimes be affected by circumstances outside our reasonable control, including courier delays, severe weather, customs procedures, strikes, or other events.

Nothing in these Terms limits any delivery rights you may have under applicable law.

6. International Orders

For orders delivered outside the United Kingdom, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Where such charges are the responsibility of the customer, the customer is responsible for paying them.

Delivery times for international orders may also be affected by customs processing.

7. Returns and Refunds

Our returns and refunds are governed by our Refund & Return Policy and applicable consumer protection laws.

For eligible purchases, customers may have a right to cancel an order or return products within the applicable legal or stated return period.

Our voluntary return policy may provide additional rights beyond your statutory rights.

Returned products should be in their original condition where reasonably possible, together with original packaging and accessories where applicable.

Where a return is due to a change of mind and applicable law allows the return, the customer may be responsible for return shipping costs unless our Refund & Return Policy states otherwise.

We will not remove or limit any consumer rights that cannot legally be excluded.

8. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information that can help us understand the issue.

We may offer an appropriate remedy, which may include repair, replacement, refund, or another remedy required by applicable law.

Nothing in these Terms affects your statutory rights regarding faulty, damaged, misdescribed, or incorrectly supplied products.

9. Warranty

If a product includes a manufacturer's warranty or a separate warranty provided by eSale Hub, the applicable warranty information will be stated in the product listing or accompanying documentation.

Warranty coverage may exclude damage caused by misuse, accidental damage, unauthorised modifications, or normal wear and tear where permitted by the applicable warranty terms.

Any warranty provided by us is in addition to, and does not replace, your statutory consumer rights.

10. Acceptable Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorised purposes.

You must not attempt to interfere with the operation or security of our website or use the website to gain unauthorised access to our systems or other users' information.

11. Intellectual Property

Unless otherwise stated, the content on our website, including text, images, graphics, logos, and other materials, is owned by or licensed to eSale Hub.

You may not reproduce, copy, modify, distribute, or commercially use our website content without appropriate permission, except where permitted by law.

12. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Personal information may be used to process orders, provide delivery services, communicate with customers, provide customer support, prevent fraud, and comply with legal obligations.

We do not sell customer personal information.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes your statutory consumer rights and any liability that cannot legally be excluded or limited.

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