Terms of service
Terms & Conditions
Last Updated: 25/02/2026
Store Name: eSale Hub
Welcome
Welcome to eSale Hub. By accessing or purchasing from our store, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. General Information
We are committed to providing accurate product descriptions, fair pricing, and excellent customer service.
All products listed are subject to availability and may be withdrawn or updated at any time without prior notice.
We reserve the right to:
- Cancel orders due to pricing errors, stock issues, or suspected fraud
- Update product information and pricing without prior notice
- Refuse service where necessary to protect our business or customers
2. Product Information
We aim to ensure that all product descriptions, images, and specifications are accurate. However:
- Minor colour variations may occur due to lighting or screen settings
- Measurements and dimensions are approximate unless otherwise stated
- Used or refurbished items may show normal signs of wear unless described as “Like New”
If you require additional information about a product, please contact us before purchasing.
3. Pricing & Payment
All prices are listed in GBP (£) and include applicable taxes where required.
Payments are processed securely through approved payment providers available on our sales platforms.
Orders will only be processed once payment has been successfully received.
4. Shipping & Delivery
- Orders are usually processed within 1–2 business days after payment confirmation
- Delivery times may vary depending on location and courier services
- Tracking details will be provided where available
- We are not responsible for delays caused by postal services, customs, weather conditions, or circumstances beyond our control
Customers are responsible for ensuring that their delivery address is accurate at checkout.
5. International Orders
For international deliveries:
- Customers are responsible for any customs duties, import taxes, or additional charges required by their country
- Delivery times may vary due to customs processing
6. Returns & Refunds
We comply with applicable UK consumer protection laws and platform return policies.
Returns
- Returns are accepted within 30 days of delivery
- Returned items must be in original condition unless faulty or damaged
- Buyers may be responsible for return shipping costs unless the item is faulty
Refunds
- Refunds are processed after inspection of returned items
- Refunds will be issued through the original payment method
We reserve the right to reduce refund amounts where returned items show signs of misuse, damage, missing components, or excessive wear not previously disclosed.
7. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery and provide:
- Clear photos of the item
- Photos of packaging
- A brief description of the issue
We will work to resolve the issue as quickly as possible.
8. Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests must follow the standard returns procedure.
9. Warranty
Where a warranty is provided, warranty details will be clearly stated within the product listing.
Warranty coverage does not include:
- Accidental damage
- Misuse or improper installation
- Normal wear and tear
- Damage caused by unauthorised modifications
10. Limitation of Liability
To the maximum extent permitted by law, eSale Hub shall not be liable for:
- Indirect or consequential losses
- Delivery delays outside our control
- Losses resulting from misuse of products
Nothing in these Terms excludes or limits your statutory consumer rights under UK law.
11. Privacy
We respect customer privacy and handle personal information responsibly.
Customer information is used solely for:
- Order processing
- Delivery services
- Customer support
We do not sell or share customer information with third parties except where necessary to fulfil orders or comply with legal obligations.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our platform messaging system or customer support channels.
We aim to respond within 24–48 business hours.