Shipping & Delivery Policy

Last Updated: 29 September 2026
Store Name: eSale Hub

At eSale Hub, we aim to provide reliable and timely delivery for every order. This Shipping & Delivery Policy explains our processing times, delivery options, and information about potential delivery delays.

1. Order Processing

Orders are normally processed and dispatched within 2 working days after payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next working day.

Processing times may be longer during particularly busy periods. If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. UK Delivery

Standard UK Delivery

• Estimated delivery: 3–5 working days

• Processing/dispatch: Within 2 working days

• Delivery cost: Free UK delivery

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service is stated at checkout.

We use postal and courier services appropriate for the order and destination.

Where tracking is available, tracking information will be provided after dispatch.

3. International Delivery

We may offer international delivery to selected destinations.

International Delivery

• Estimated delivery: Delivery times vary by destination and shipping service

• Shipping cost: Free international delivery where applicable and as displayed at checkout

International delivery times may be affected by:

• Customs processing

• Local postal or courier services

• Public holidays

• Weather or transport disruptions

• Other circumstances outside our reasonable control

The estimated delivery timeframe shown at checkout should be used as the most relevant estimate for your order.

4. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Where such charges are the responsibility of the customer, the customer is responsible for paying them.

Customs requirements and charges vary between countries, and eSale Hub cannot guarantee the amount or timing of any customs charges.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing your purchase.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned to us. We will work with the customer and delivery provider to resolve the issue where possible.

6. Tracking

Where a tracked delivery service is used, tracking information will normally be provided after the order has been dispatched.

Tracking updates may take some time to appear after the parcel has been handed to the delivery provider.

7. Delivery Delays

Delivery dates and timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control.

These may include:

• Courier or postal delays

• Customs processing

• Severe weather

• Public holidays

• Transport disruptions

• Strikes

• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us and we will assist you in checking the delivery status.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, faulty, or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photos of the product, where appropriate

• Photos of the packaging, where relevant

We will review the issue and provide an appropriate solution in accordance with our Refund & Return Policy and applicable consumer rights.

9. Missing or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can check the order and delivery status.

Where tracking is available, we may use the tracking information provided by the delivery service to investigate the shipment.

10. Delivery Locations

We currently offer delivery to selected UK and international destinations.

Some locations may be unavailable due to courier restrictions, customs requirements, or other delivery limitations.

Any available delivery options and applicable charges will be displayed during checkout.

11. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

eSale Hub
Email: contact@esalehub.com

We will make reasonable efforts to assist with delivery-related enquiries as quickly as possible.