Privacy policy

Last Updated: 07/07/2025
Store Name: eSale Hub

eSale Hub (“we”, “our”, or “us”) operates this website and online store using the Shopify platform. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you use our website, purchase products, or interact with our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment Information

  • Payment method details
  • Transaction confirmation information

Note: Payment card information is securely processed by third-party payment providers and is not stored directly by us.

Account Information

  • Username and password
  • Account preferences and settings

Transaction Information

  • Products viewed or purchased
  • Shopping cart activity
  • Returns, refunds, and exchanges
  • Order history

Communications

Information you provide when contacting customer support or communicating with us.

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website interaction data
  • Cookies and similar technologies

2. How We Collect Information

We collect personal information:

  • Directly from you when you place orders, create accounts, or contact us
  • Automatically through cookies and website technologies
  • From Shopify and service providers who help operate our store
  • From payment, analytics, and marketing partners, where applicable

3. How We Use Your Information

We use personal information to:

Provide Our Services

  • Process orders and payments
  • Deliver products
  • Manage accounts
  • Provide customer support
  • Process returns and refunds

Improve Customer Experience

  • Personalise your shopping experience
  • Improve website functionality and performance

Marketing & Communication

  • Send order updates
  • Send promotional emails (you may unsubscribe at any time)

Security & Fraud Prevention

  • Detect and prevent fraud
  • Protect customer accounts and transactions

Legal Compliance

  • Comply with legal obligations
  • Respond to lawful requests from authorities

4. Sharing of Personal Information

We may share information with trusted third parties including:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Analytics and marketing providers
  • IT and cloud service providers

We only share information necessary to operate our business and fulfil customer orders.

We do not sell customer personal information.

5. Shopify Services

Our store is powered by Shopify.

Shopify may process personal information to:

  • Host and operate our store
  • Process payments
  • Improve platform functionality
  • Support analytics and advertising features

To learn more, please review the Shopify Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse traffic and usage
  • Support marketing and advertising activities

You can manage cookie preferences through your browser settings.

7. International Data Transfers

Your personal information may be processed outside the United Kingdom or the European Economic Area.

Where applicable, we use appropriate safeguards and legal mechanisms to protect personal data during international transfers.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Maintain records
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise your rights, please contact us using the details below.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

11. Security

We take reasonable technical and organisational measures to protect personal information. However, no system can guarantee complete security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email: contact@esalehub.com