Refund policy

Returns Policy

At eSale Hub, customer satisfaction is very important to us.

If you are not completely satisfied with your purchase, please contact us before leaving feedback or opening a return request. We are always happy to help and will work quickly to find a smooth and positive solution.

Domestic Returns (UK)

  • Returns accepted within 30 days of delivery
  • Items must be returned in original condition unless faulty or damaged
  • Buyer is responsible for return postage costs unless the item is incorrect or faulty

International Returns

  • International returns accepted within 30 days of delivery
  • Buyer is responsible for return shipping costs unless the item arrives damaged or incorrect

Please note that international shipping fees and customs charges are non-refundable unless required by law.

Return Conditions

Returned items should:

  • Be unused and in original condition where possible
  • Include original packaging and accessories
  • Be securely packaged for return shipping

We reserve the right to reduce refunds for items returned damaged, used, or incomplete beyond reasonable inspection.

Refunds

Refunds are processed after the returned item has been received and inspected.

Approved refunds will be issued through the original payment method.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us promptly with:

  • Your order number
  • Photos of the item
  • Photos of packaging (if applicable)

We will work quickly to resolve the issue.