Refund & Return Policy

At eSale Hub, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the item in accordance with the policy below.

Return Period

You may request a return within 30 days of the date your order was delivered.

To start a return, please contact our customer support team through our Contact Us page before sending the item back.

Return Eligibility

To be eligible for a return, the item should:

• Be returned within 30 days of delivery.

• Be unused and in its original condition, where applicable.

• Include the original packaging, accessories, manuals, and other items supplied with the product, where applicable.

• Be securely packaged to prevent damage during return shipping.

Some products may not be eligible for return due to their nature or applicable laws. Any applicable restrictions will be stated on the product page or communicated before purchase.

How to Return an Item

Returns must be sent by post. Please contact us before returning your order so that we can provide the correct return instructions and return address.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or the return is caused by an error on our part, the customer is responsible for the cost of return shipping.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible so we can assist you.

Restocking Fee

For eligible returns that are not due to a fault, damage, incorrect item, or an error by eSale Hub, a 10% restocking fee may apply and may be deducted from the refund amount.

No restocking fee will be charged for items that are faulty, damaged, incorrect, or returned because of an error made by eSale Hub.

Refunds

Once we receive your returned item, we will inspect it and confirm whether it meets our return requirements.

If your return is approved, we will process the refund to the original payment method within 3 business days.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

Original shipping charges are generally non-refundable, except where the return is due to a faulty, damaged, incorrect item, or an error by eSale Hub.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us before returning it.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, where relevant

Depending on the circumstances, we may offer a replacement, repair, or refund.

Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges may be available depending on product availability and the condition of the returned item.

Contact Us

If you have any questions about our return or refund policy, please contact our customer support team through the Contact Us page before sending an item back.

We will review your request and provide the appropriate return instructions.

Last Updated: September 2026